Building Resilience? Turn Crisis into a School

[This is the second in a series of posts aimed at the World Humanitarian Summit.  Along with the previous post (see it at WhyDev as well!), the idea is to suggest how development and humanitarian organizations can work better together.]

Over the past years, the ‘new’ grail of resilience has sparked debate within the aid community (see e.g., here, Dialogue 12). Importantly, few disagree on the ambition of strengthening national and local resilience to crisis, and resilience has been named one of four core themes for the World Humanitarian Summit. The central, somewhat distracting argument seems to pertain to its home.

Is it humanitarian work to build resilience? Or is it development work, with humanitarian content? My pedigree places me squarely in the latter camp. In crude jargon, humanitarian work is about immediate harm reduction, not building for the future. But this sort of dogmatism breeds argument, not progress (and ignores the degree to which funding streams for resilience work determine its home).

Perhaps it is more useful to consider How? rather than Who?. In broad terms, the humanitarian community lacks the skills, experience and, frankly, patience to effectuate transformation. And what humanitarians do possess – technical knowledge – is the relatively easily transferred part of crisis response. Where resilience in terms of government response capacity is most lacking, improving the responsiveness of national authorities requires long-term planning, facilitation rather than implementation, and commitment on the scale of years rather than a reporting cycle.

Let’s take this example: How does one help a district ministry of health develop the capability to deal with a cholera outbreak in a remote cluster of villages? Well, here is how not to do it: run a workshop for a week, hand over pristine copies of the cholera guidelines, and then wait to see what happens. My years working with MSF left me all too familiar with the workshop approach, and the subsequent bout of accusations of incompetence or unwillingness when MSF had to step in because the ministry failed to respond.

This workshop approach creates piles of paper, heavy expectations and, too often, little more than a virtual response capacity. The obstacle is not technical understanding of cholera. You can download that here or here. Faced with actual cholera — with the requirement to scale up exponentially in a short time – the government health service or local NGO (just like many INGOs) are often more seriously impaired by the pre-planning (preparedness), scaling up, management of ongoing services, and the lack of access to emergency funding. Building that will take persistent effort over time, not a specialty of humanitarians; will take hands on experience, rarely available during workshops; and a commitment to learn from failure.

Let’s return to that example of cholera response. A well-placed INGO specializing in development could start by working with the ministry to develop recognized contingency plans, such as for the creation of a temporary Emergency Response Management Team, or a plan for identified ministry staff to be allocated to the emergency response and for how remaining ministry staff will cover the gaps caused by shifting resources to cholera. All of this would require agreed TORs, and new job descriptions, contracts, training, etc. for staff. (It may also require striking a deal with its donors, one that will allow contractual flexibility to engage in rapid onset emergency response).

The development team should then play a bridging function to the experienced humanitarian NGO (i.e., INGOs such as MSF, that have experience running cholera treatment projects), facilitating agreements that come into force during an actual outbreak, allowing the national/local to shadow and then take on progressively greater responsibilities over time. In other words, cholera outbreaks rather than cholera protocols become the driver of resilience. The development team ensures proper ministry presence, and removes the burden from the emergency INGO (the Ebola outbreak is an exception to the rule that humanitarians cannot take on responsibilities for training others during the height of crisis).

With the ministry, an agreed plan for rotating of national/local personnel (secondments) into the emergency response of the humanitarians. This should happen systematically, over years, and build capacity in all areas of intervention, from medical doctors to supply officers and registration desk staff. The development team might also have to bridge between the various government departments that must agree (inter alia) to the division of responsibilities and provision of resources. It probably also needs to broker financial support to the ministry, and work to develop the administrative capacity to manage and report on the funding.

Under various names, the aid community has been talking for decades about improved resilience in the form of improved national operational responsiveness. There have been successes. As well, grand plans have fallen flat. In my years with MSF, there were often requests for training, but I don’t ever remember anyone asking us to engage in the sort of transformational work described above. Nor would we have been wise to say yes – wrong people and bad timing. Being used as a school is different from having to organize oneself into one.

Effective strengthening national and local response capacity requires the particular skillset of the development community. So forget the details of the example above – another humanitarian’s misguided imagination of how a development NGO would do it. What is not imagined is the opportunity for development NGOs to get resilience right by catching humanitarians in the act, and taking the national authorities from understudy to lead.

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